support

We are also facing a similar issue with the Android SDK integration.

The web works fine and iOS has not been tested yet.

I'm suspecting the issue may be caused by the incorrect retrieval/setting of the parameter values (i.e. appId, clientId, zendeskURL, accountKey).

Can you confirm whether this is done correctly from our end:

1. appId & clientId:

{zendeskURL}/chat/agent#account/api_&_sdks

2. accountKey: 

Top right dropdown > Check Connection > Account Key

SDK versions and depedencies used:

api group: 'com.zendesk', name: 'messaging', version: '5.2.3'

api group: 'com.zendesk', name: 'support', version: '5.0.8'

api group: 'com.zendesk', name: 'chat', version: '3.3.4'

 

Many thanks