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Niklas Jensie

已加入2022年3月24日

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最后活动2023年12月29日

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的最新活动 Niklas Jensie

Niklas Jensie 创建了一个帖子,

帖子 Q&A - Objects, workspaces, and rules

Dear all,
 our SLA is only based on the criteria that the ticket is classed as an incident. At the same time we don't know whether it's an incident or not until we started initial diagnosis.
 Once we decide it's a Question, Task or Problem, we would like to remove the SLA policy from the ticket. Can I do that with a trigger or something?

Best Regards,
Niklas 

已于 2022年8月29日 发布 · Niklas Jensie

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Niklas Jensie 进行了评论,

评论Managing Talk

Is it possible to "close" a line? We have 2 numbers today with different open hours (we're on the Professional Suite) and we want to prevent incoming calls on one of the line between certain hours of the day. Is there a best practice except multiple schedules which is an Enterprise feature...

查看评论 · 已于 2022年8月16日 发布 · Niklas Jensie

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Niklas Jensie 进行了评论,

社区评论 Q&A - Objects, workspaces, and rules

I don't have that option....

 

//Niklas

查看评论 · 已于 2022年3月25日 发布 · Niklas Jensie

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Niklas Jensie 创建了一个帖子,

帖子 Q&A - Objects, workspaces, and rules

Is there a way to create a View based on for instance a months, i.e. All tickets created during the month of February?

Struggling with this one...

//Niklas

已于 2022年3月24日 发布 · Niklas Jensie

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