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Niklas Jensie
已加入2022年3月24日
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最后活动2023年12月29日
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的最新活动 Niklas Jensie
Niklas Jensie 创建了一个帖子,
Dear all,
our SLA is only based on the criteria that the ticket is classed as an incident. At the same time we don't know whether it's an incident or not until we started initial diagnosis.
Once we decide it's a Question, Task or Problem, we would like to remove the SLA policy from the ticket. Can I do that with a trigger or something?
Best Regards,
Niklas
已于 2022年8月29日 发布 · Niklas Jensie
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Niklas Jensie 进行了评论,
Is it possible to "close" a line? We have 2 numbers today with different open hours (we're on the Professional Suite) and we want to prevent incoming calls on one of the line between certain hours of the day. Is there a best practice except multiple schedules which is an Enterprise feature...
查看评论 · 已于 2022年8月16日 发布 · Niklas Jensie
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Niklas Jensie 创建了一个帖子,
Is there a way to create a View based on for instance a months, i.e. All tickets created during the month of February?
Struggling with this one...
//Niklas
已于 2022年3月24日 发布 · Niklas Jensie
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