IT Helpdesk

Dear Team,

In Admin view, when we click 'request' and it automatically shows the form to fill out.

 

However in Annonymous view, it ask to login. we were using a system as user to create a ticket first and than get a password through email.

 

Can you support us how to resolve the issue?

 

 

Dear Ifra Saqlain,

Thank you for your kind support.

Now I see three of those boxes but when I put mouse on "Manuals" the word "Manuals" is not disappear but for other menu's it is disappearing.

Can you kindly support us how to have same function?

Always thank you for your support!

Kind ragards,

Dear Ifra Saqlain

Thank you for your kind and quick support.

as you can see from the screenshot, Now, I create 2 more "submit a request " buttons with two different name.

1. Can I know how to remove "Manuals" from the homepage? I am trying to hide this button beside from "WPX" and "Helpdesk"

2. Once end-user clicks "WPX" or "Helpdesk" is it possbile to directly go through the "WPX" once the end-user click? Currectly once user clicks, "Submit a request" uses need to choose the team.

Hi,

How can I put "submit a request" button function to "Manuals"?  It is possible to replace it?

Dear Team,

Could anyone kindly help us how to change the SSO in the admin center or how to stop SSO?

Currently, we cannot access to admin center to change it, it directly linked to wrong website.

Thank you so much.

 

 

Dear All,

Is there function that can be automatic reply via using macro with adding guide pdf file?

For example, if user asked for support how to connect laptop to docking, we would like to set this as a automatic reply sending the guide line to requester.

 

Thank you so much for your support. 

Dear Team and all,

Firstly, I would like to ask question regarding how to import users in Bulk actions function.

in Admin center, I would like to synchronized with our domain AD however after i click the "import users" button, it only shows blank. Is there any first step i need to follow before i click "Import users"?

2. some of users will write an email to create a ticket. Does form can be set up in the email? 

Thank you so much for you kind support

 

Dear Pedro,

Thank you for your swiftness reply.

1. as you can see from below screenshots, although the Ticket forms are available, "HR" is not shown on the 'Submit a request' list. 

Dear Team and All,

We are new on this Zendesk and while we are setting up this ticketing system, we are facing few issues. It would be great if anyone who knows about this issue or Zendesk team can support us.

1. Brand and Ticket Form.

 Are there any rules regarding on limited number of brands and tickets? as Ticket forms, some forms are not shown on the end user side but by inactive and active and adding forms works but we are not sure why it is happening like this. 

2. User creates ticket but the mail goes to all agent.

We send a test mail to certain team but all agents receive the mail from zendesk. as i know, if we have a 3 brands, each brands have each agents and the mail should be sent to teams who are involve in it. Could you let us know how to set this?

It will be really great and thankful if this issue can be treated as urgent.

Thank you all and have a lovely day!

Dear Sabra, Thank you for your response.

I changed the user's language which you mentioned but as you can see from the attachments, agents receives mail with German and also requester receive reply with German. How can we change all format into English?

Thank you for you support.