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Whitney Whitmoore

已加入2022年5月31日

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最后活动2022年9月20日

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的最新活动 Whitney Whitmoore

Whitney Whitmoore 进行了评论,

社区评论 Developer - Zendesk APIs

This was amazing... THANK YOU!  I really need help with the JSON body now. I keep getting an error.

 

查看评论 · 已于 2022年9月20日 发布 · Whitney Whitmoore

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Whitney Whitmoore 进行了评论,

评论Security and user access in Zendesk Support

Hi Zendesk ,

can you please explain this... 

By allowing anybody to submit a ticket, you're opening Zendesk Support to anyone who wants to ask a question or report a problem.

If you want to restrict who can submit tickets, turn this option off. You will need to add users yourself.

Note that the Web Widget feature cannot be used if this option is turned off.

Why can the web widget NOT be used if I turn this off? This seems very counterproductive; the bot is hugely important to communicate to have it tied to this control. Can you please explain?

查看评论 · 已于 2022年6月28日 发布 · Whitney Whitmoore

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Whitney Whitmoore 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Agree with all the above!! As relatively new ZD users sometimes our unfamiliarity with the system caused early mistakes that are now skewing our reports. This NEEDS to be an option!

查看评论 · 已于 2022年6月27日 发布 · Whitney Whitmoore

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Whitney Whitmoore 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Sebastian what a great idea!! I would love to see this implemented as well!

查看评论 · 已于 2022年6月15日 发布 · Whitney Whitmoore

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Whitney Whitmoore 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Mick O'Donnell, Product Manager stated it would be available in 2022. It is now June of 2022. Any update on this??? This is a NEEDED upgrade to the Chat bot capabilities!!

查看评论 · 已于 2022年6月15日 发布 · Whitney Whitmoore

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