Bernard Ugalde

Can anyone confirm if a light agent can authenticate for webhooks? We downgraded a system account from Agent to light agent, and now the activity for the webhook shows the following:

Hi Ifra Saqlain,

 

That finally did it. Thank you so much.

Hi Ifra,

Same result, they're still there

 

Hi Ifra or anyone still awake,

 

I've been trying to hide the subject and description from a specific form ID 7769763237147, which is for a specific brand, but no matter how many variations of everyone's code I've pasted and published in the script.js, I can never hide and fill them, can anyone help me?

 

This is the code i have currently all the way at the bottom on my script.js

var ticketForm = location.search.split('ticket_form_id=')[1];

if(ticketForm == 7769763237147) {
$('.form-field.request_subject').hide(); // Hide subject
$('.form-field.request_description').hide(); // Hide description
$('#request_subject').val('test subject'); // autofill subject
$('#request_description').val('test description'); // autofill description
}