Carlos

Hi Erica,

Thank you for the response. I meant the Request API since we are dealing with end_users https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/, we are using the following endpoint: 

• GET /api/v2/requests/search

Is there any way we could get data from closed tickets ? 

Hi, 

Im currently trying to get the data from fields/custom_fields using the /api/v2/requests/search api endpoint, however, the data seems to be null only for closed tickets. If I used the endpoint /api/v2/requests/ I get all the info including close ticket fields. Any reason why is this happening ? 

Thank you 

Greetings,

I have tried to create article attachments with the following structure without any luck:

Post: domain/api/v2/help_center/articles/article_id/attachments

Yeah sure thanks for the help ! My use-case is to recreate the new request form dynamically in an external website. The idea is that the changes made in the admin center would reflect directly in the form of the external website (conditions, order, fields, etc).

Hi Greg :) thanks for the quick answer. However, api/v2/ticket_forms/show_many?ids= doesn't solve the issue because I don't get any information regarding which values or type of field I'm getting. It's only returning the field id, but nothing else :(. Maybe there's another way to get this information about the field ?

Thanks ! 

Hey :)

What would be the secure way to get the ticket field API as an anonymous user? Sending the token in the authorization header could be a solution, but not secure. What other approaches are there here or alternatives for a secure way to communicate with the API.

Thanks in advanced

Hi Tipene Hughes

Thank you for the reply. I double checked the query it worked :) 

Example: /api/v2/requests/search.json?query=created>2023-02-01 created<2023-02-03

Appreciated ! 

Is there any way to search the request API (https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/) by range date ?  The idea is to only return a collection of requests that are between two dates.

Is this possible ? thank you

That's a good point, this property should be in the Zendesk articles API. I am currently trying to get the most viewed articles and present it on an external website via API. Is there another alternative ?

Hello community !

Is it possible to get data from requests of other end_users being an end_user as well. I would like to use the Zendesk Request API in Guide to obtain requests from other users to create a dashboard. Is this possible ?

Thank you