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Kyle Clark
已加入2022年4月08日
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最后活动2022年11月02日
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的最新活动 Kyle Clark
Kyle Clark 进行了评论,
Au Finh Saechao - All to often Zendesk's solution is "There's an app for that!" (at additional charge).
查看评论 · 已于 2022年4月20日 发布 · Kyle Clark
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I'm surprised there are not comments about the annoying bug in the "Merge ticket" window. The name and date of the Last Commenter is not populated in the lower comment box. This makes the comment appear to have been made by the Agent that merges the tickets. This makes many of our Agents not use the merge feature.
For example in the merge window below. The requester is Sara Briscoe and the merged ticket comment date is November 30, 2011. Let's say that I'm the Agent merging these and the comment in ticket #578 is "blah, blah, blah" (I can't see the comment).
When merged, the new comment in ticket #696 will read like this.
The workaround is to manually copy/paste the requester's name and time stamp into the comment window. But even if I train Agent's on this I'm guessing that 5% of them (maybe) would do this.
Any thoughts?
查看评论 · 已于 2022年4月12日 编辑 · Kyle Clark
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