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Roger

已加入2022年4月05日

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最后活动2022年4月06日

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的最新活动 Roger

Roger 进行了评论,

评论Building reports

Hey guys, we're facing some problems exporting custom fields data.. 
Actually, we have the 'Growth' license.. 

It let us create and use the custom fields on the ticket system, but we cannot download any information about it!

I guess there is two workarounds on this scenario;
1 - Get an plugin, where we could retrieve the all data from the tickets and merge it with the ZenDesk usual reports;

2 - Get our license updated, so it will enable us to export all the data from the tickets (including custom fields). 

 

 

 

I would like to know if this make any sense and if those two ways to resolve really can be applied, or if there's something else i'm missing.. 

Roger A. 

查看评论 · 已于 2022年4月06日 发布 · Roger

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Roger 进行了评论,

评论Data exports or data uploads

Sarah Owens

Did you have any progress on exporting the tag data?

We are facing the same issue in here. We can get a lot of information about the ticket, but we can't get the tags information.. 

I'm dont understand if this is a exportation type problem or if we need to create and ID_PROBLEM for each tag. 
Any ADMIN could light us down here? hehe :P  

 

 

Roger A.

查看评论 · 已于 2022年4月05日 编辑 · Roger

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