最近搜索


没有最近搜索

David Fortich's Avatar

David Fortich

已加入2022年7月26日

·

最后活动2023年7月06日

关注

0

关注者

0

活动总数

6

投票

1

订阅

2

活动概览

的最新活动 David Fortich

David Fortich 进行了评论,

社区评论 Q&A - Tickets and email

If helpful, we've found that the issue seems to be due to the User context data being cached. It seems that changing a user's phone number does update the context tab, whereas changing their language does not cause the user context tab to be updated from the database.

Once the language has been changed, it seems the cache is refreshed within 30+ minutes (or after forcing the page to refresh) and the context tab does show the correct language after that. 

查看评论 · 已于 2023年7月06日 发布 · David Fortich

0

关注者

0

投票

0

评论


David Fortich 创建了一个帖子,

帖子 Q&A - Tickets and email

This seems like a recent bug, but the Customer Context side-panel's language display is currently bugged.

Issue:

Currently, when a user's language is changed FROM english to french(canada) in our case, the Requester view correctly shows the update, but the Customer Context panel remains stuck on English. 

To reproduce:

While on a ticket, click on the requester button which appears to the left of the ticket number. Change the requester's language to English. Change the requester's language FROM English to another language. Return to the ticket. Open the Customer Context side-panel. The Customer's  language remains as English although the edit requester tab and macros correctly show the updated language.

 

已于 2023年6月29日 发布 · David Fortich

0

关注者

3

投票

6

评论


David Fortich 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1

 

There's also no easy workaround, since you can't create triggers to watch for this; there are no conditions that search for the requester's email.

查看评论 · 已于 2022年7月26日 发布 · David Fortich

0

关注者

5

投票

0

评论