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Rémi Marchand

已加入2023年2月09日

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最后活动2023年9月26日

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的最新活动 Rémi Marchand

Rémi Marchand 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Hello ZD,

When creating a custom field of type drop down menu in the admin, we can specify an order. So, essentially, a drop down menu is an ordered list. It works as expected in the ticket form.

But when trying to use this field in a ticket view to "group by", the field values are displayed alphabetically instead of by the order defined in the field configuration. I was told this is expected behavior (sure...)

So the request is to have the "group by" feature in a ticket view to respect the order of the field values described in the field config.

Please see below the view (unexpected behavior on grouping) and the field config.

Thanks,

已于 2023年4月17日 发布 · Rémi Marchand

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Rémi Marchand 进行了评论,

评论Business rules

+1 on the ability to edit the title of the default closure automation.

查看评论 · 已于 2023年2月09日 发布 · Rémi Marchand

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