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Kawthar

已加入2022年4月18日

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最后活动2022年12月27日

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的最新活动 Kawthar

Kawthar 创建了一个帖子,

帖子 Feedback - Chat and Messaging (Chat)

We would like to have the option to manually remove the chat widget, when the workload is high, and then enable it again, without having to remove the widget code embedded in our website, it seems like there is no such option at the moment. 

已于 2022年12月27日 发布 · Kawthar

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Kawthar 进行了评论,

评论Ticket customization

Hi, 

I've been having trouble with this because we don't necessarily need the custom fields to be updated when a ticket is tagged, it is affecting our flows and preventing us from creating reports on important metrics, it would be great if custom fields could be manually updated by our agents only, but we don't have this option at the moment. 

I think that ideally, fields shouldn't be auto-updated or changed, or cleared because of tags, unless there's a trigger. 

查看评论 · 已于 2022年7月18日 发布 · Kawthar

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Kawthar 进行了评论,

评论Ticket management

Hi, I'm trying to create a view with a condition based on the email address of the 'requester', for example, if the email address contains a certain domain, I need the tickets to go to this view. 

I wasn't able to find this option, is there a way to work around it if it's not possible?

查看评论 · 已于 2022年4月18日 发布 · Kawthar

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