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Iñigo Cavia

已加入2022年10月21日

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最后活动2022年12月02日

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的最新活动 Iñigo Cavia

Iñigo Cavia 进行了评论,

社区评论 Q&A - Reporting and analytics

Hi!

okay, is there any course regarding standard calculated metrics? I never create one before and seems that technical knowledge is needed.

Thanks in advanced!

 

查看评论 · 已于 2022年12月02日 发布 · Iñigo Cavia

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Iñigo Cavia 创建了一个帖子,

帖子 Q&A - Reporting and analytics

Hi!

I'm wondering if it's possible to get the totals of different reports in a "main" one. Usually each departments ask us to get the numbers of their views on ZD support, so we create the reports according to the conditions they set for each view. At this point they always ask for a general widget with total of the views created. (The metrics and filters change for each view so is not a possibility to add all of them on the same report as we will get wrong data.) 

Thank you in advanced!

已于 2022年11月28日 发布 · Iñigo Cavia

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Iñigo Cavia 进行了评论,

评论Ticket management

Hi,

If we assume that archive tickets are just the ones marked as solved:

  • why I still seeing those tickets when I filter by status less than solved?
  • It’s because this filter doesn’t affect to archived ones?
  • should we understand that explore is filtering for those that are closed but unarchived because are not old (>3 months) enough?

Thanks!

查看评论 · 已于 2022年10月21日 发布 · Iñigo Cavia

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