最近搜索


没有最近搜索

Lavanya Nagulapalli's Avatar

Lavanya Nagulapalli

已加入2022年9月22日

·

最后活动2022年11月01日

关注

0

关注者

0

活动总数

3

投票

0

订阅

2

活动概览

的最新活动 Lavanya Nagulapalli

Lavanya Nagulapalli 进行了评论,

评论Ticket basics

I am a support agent and I have a request from customer asking himself to be CCed  in every ticket his team raises from his Organization. I am not sure if we have that feature to keep the requested customer CCed by default?!

The only option I could think of is to manually cc him in every Zendesk ticket raised by his Organization or he may have to ask his team to CC him while they raise a support ticket with us.

Could you clarify?

查看评论 · 已于 2022年9月22日 发布 · Lavanya Nagulapalli

0

关注者

0

投票

0

评论