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Lavanya Nagulapalli
已加入2022年9月22日
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最后活动2022年11月01日
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的最新活动 Lavanya Nagulapalli
Lavanya Nagulapalli 进行了评论,
评论Ticket basics
I am a support agent and I have a request from customer asking himself to be CCed in every ticket his team raises from his Organization. I am not sure if we have that feature to keep the requested customer CCed by default?!
The only option I could think of is to manually cc him in every Zendesk ticket raised by his Organization or he may have to ask his team to CC him while they raise a support ticket with us.
Could you clarify?
查看评论 · 已于 2022年9月22日 发布 · Lavanya Nagulapalli
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