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Idriss Nasri
已加入2022年5月11日
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最后活动2022年9月01日
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的最新活动 Idriss Nasri
Idriss Nasri 进行了评论,
Hi guys,
Is it possible to do an export of the tickets based on tags please?
For example let's say i want to export all the tickets tagged with "waiting_for_firmware_update" and send them a batch email when the firmware update is released, how to do that?
I am able to see the tickets based on tags but didn't find a way to do exports.
Thank you, kind regards.
查看评论 · 已于 2022年9月01日 发布 · Idriss Nasri
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Idriss Nasri 进行了评论,
Up to this!
How is it even possible to not consider this?!
Last week we received a spam email and one of our agents closed the ticket without answering (we all know we don't answer spams). The spammer received the CSAT inquiry and gave a bad score and now I can't delete it?..
I have plenty of this in my department, please consider giving the admins (or at least the owner of the account) the possibility to do this!
查看评论 · 已于 2022年6月10日 编辑 · Idriss Nasri
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Idriss Nasri 进行了评论,
Hello, thx Gustavo Oliveira.
Really helpful, did that for internal use now.
Do you have a link with infos about how to customize the design of the tickets (emails) that the customers receive please?
Like adding our own brand design, logo, colors, etc..
Was not able to find this info online for external use.
Regards,
Idriss
查看评论 · 已于 2022年5月23日 发布 · Idriss Nasri
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Idriss Nasri 进行了评论,
Hi again,
Ifra Saqlain the link I received from Nicole is to customize the Guide and the help center, which we already did.
I am more interested in customizing our Support and Explore Zendesk.
Regards,
Idriss
查看评论 · 已于 2022年5月20日 发布 · Idriss Nasri
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Idriss Nasri 创建了一个帖子,
Hi,
I would like to know if it's possible to completely white label our Zendesk please, including our own brand, design, logo, etc.. and how to do it if possible.
And that for both internal and external use (so Zendesk support for agents and public comments for customers).
Thx, regards.
已于 2022年5月11日 发布 · Idriss Nasri
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