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Sarah Urban

已加入2022年5月22日

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最后活动2023年10月09日

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的最新活动 Sarah Urban

Sarah Urban 进行了评论,

评论How to manage phone numbers in Talk

Hello Joyce - We are still having the same issue. We have been trying for 6 months. Any update?

查看评论 · 已于 2023年10月09日 发布 · Sarah Urban

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社区评论 Feedback - Ticketing system (Support)

Thank you for the update Chris Drylie! Do we have a timeline?

查看评论 · 已于 2022年12月09日 发布 · Sarah Urban

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评论Additional ticket channels
Hello! Does anyone know - What causes the issue where the 
option to Call the Customer is not in the Ticket?
Is it because to many people are using the current line? Thank you!

查看评论 · 已于 2022年10月13日 编辑 · Sarah Urban

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评论Live chat agent guide

Hello -

I am trying to go through "Transferring a Chat" to another agent and I do not see the "Chat window's Actions drop-down menu." Is this in Zendesk Support - in the Ticket that opens when you accept the chat? Thanks for the help!

查看评论 · 已于 2022年6月16日 发布 · Sarah Urban

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Sarah Urban 进行了评论,

评论How to get help with phone call problems in Talk

Hello - I am having the same issue as Jakub  reported. Does anyone know the solution to the Talk icon not appearing in Zendesk Support? We can not change to be available. All our settings and permissions appear to be correct in Admin. Thank you.

查看评论 · 已于 2022年6月07日 发布 · Sarah Urban

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社区评论 Feedback - Chat and Messaging (Chat)

Hello - I was sure I saw this option while in the Zendesk Demo. Please can you tell me if there is an update for: Callback request or Schedule a Callback in the Live Chat widget. Or a different way of doing something like this in Zendesk?

Thank you,

Sarah

查看评论 · 已于 2022年6月03日 发布 · Sarah Urban

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