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Kristian Tungland

已加入2022年5月05日

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最后活动2023年7月06日

I work as a System Improvement Specialist in Easee!

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的最新活动 Kristian Tungland

Kristian Tungland 进行了评论,

评论Ticket customization

I belive the introduction to Contextual Workspaces is a bit misleading. Thinking about what you, Hervin, said in December 23, 2021 - the text in the intro is not correct:

"With contextual workspaces, agents only see the macros and forms they need for the ticket they’re solving."

From this I believed that setting a contextual workspace with a selected ticket form, would lead to the agents "only seeing that form", like the text says.

Sadly, that wasn't the case.

查看评论 · 已于 2023年7月05日 编辑 · Kristian Tungland

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Kristian Tungland 进行了评论,

社区评论 Feedback - Help Center (Guide)

Would love to have a feature like this! This should be available. We have the same issue with release notes and updates not needed to be shown in the search results.

查看评论 · 已于 2023年6月05日 发布 · Kristian Tungland

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Kristian Tungland 进行了评论,

社区评论 Feedback - Admin Center

Thank for letting me know of the workaround, Daniël Nieuwendijk

查看评论 · 已于 2023年5月09日 发布 · Kristian Tungland

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Kristian Tungland 创建了一个帖子,

帖子 Feedback - Admin Center

When is automations going to be updated to the "new GUI" that triggers have? By this I am mainly talking about the lack of "type to search" function when choosing/finding what conditions you want to apply. We have a lot of ticket fields, and it's very hard to find them when you have no ability to search in the list (browser search does not work either).

已于 2023年5月08日 发布 · Kristian Tungland

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Kristian Tungland 进行了评论,

评论Multiple language support

Andrew Chu - did you figure out the answer to your question?

And also, having a trigger that does this every time (yes, you can put it to "Ticket is Created", but still) seems a bit "harsh". Let's say that a trigger changes the language of a French speaking end-user to "English", only because of a condition you set (that can never be 100% correct). Later that end-user contacts support to change language back to French --> The next time this end-user submit's a ticket the same way, it would only change the language back to English. There's a vicious circle for ya... Zendesk: Any suggestions?

查看评论 · 已于 2023年1月10日 发布 · Kristian Tungland

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Kristian Tungland 进行了评论,

社区评论 Q&A - Objects, workspaces, and rules

Have anyone figured out how to get the suggestion list to show and suggest articles? 

Martin Sachs or William Grote?

查看评论 · 已于 2022年8月31日 发布 · Kristian Tungland

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Kristian Tungland 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I agree! Have tried to find a way to do this - but it is not possible. It's either manual work for admin (updating trigger with the specific agent who does not want it) or agent (filter email). 

查看评论 · 已于 2022年5月31日 发布 · Kristian Tungland

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Kristian Tungland 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I agree! I feel like this should be a basic functionality - which in this case are missing. We operate with many dynamic content (DC) placeholders because of multi language support. And it's tiresome to find the correct dynamic content when you need to make an update or have a look at it. There are also no URL to a dynamic content, so you can't add a specific URL to a DC in another system. 

查看评论 · 已于 2022年6月08日 编辑 · Kristian Tungland

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