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Nicholas Bromley
已加入2022年5月12日
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最后活动2023年10月03日
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的最新活动 Nicholas Bromley
Nicholas Bromley 进行了评论,
Your team needs to fix an issue with date fields in the Essentials card. All dates are off by one day for any agents west of GMT timezone. This is a serious concern when we use the Essentials card to quickly validate date of birth when a customer calls in.
查看评论 · 已于 2023年10月03日 编辑 · Nicholas Bromley
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Also, It would also be great to add some sort of word wrapping to the field labels within the Essentials card. A lot of our field labels are cut off because they are over 11 characters long. We can ask users to drag and expand the sidebar, but i'd prefer them not having to do that.
查看评论 · 已于 2023年7月06日 发布 · Nicholas Bromley
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Nicholas Bromley 进行了评论,
We use the mutli-line field to create clickable links with end-user profiles. Is it possible to also multi-line field links clickable from the essentials card?
查看评论 · 已于 2023年7月05日 发布 · Nicholas Bromley
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Nicholas Bromley 创建了一个帖子,
Currently to update the Brand association of an external number, we need to delete the number, change our default Brand, configure the external number again, and change back our Brand: https://support.zendesk.com/hc/en-us/articles/4408835276314-How-to-change-the-external-number-for-one-of-my-brands-
This is a very difficult and unsustainable workaround. It would make better sense to just add a Brand value option to the external number object within the admin portal, like you do with standard lines.
已于 2022年12月30日 发布 · Nicholas Bromley
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It would be nice to have a way to delegate agent or group access to certain external numbers. Is there a plan to add this in the future?
查看评论 · 已于 2022年6月23日 发布 · Nicholas Bromley
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