Katy Fox

Hi Team, 

+1 to upvote this feature request. 

Are there any updates from the product team so we can understand if this feature is being considered further?

Many thanks

Katy

Adding my comment to increase visibility of this issue. 

It would be great to understand where the challenge with allowing this is. 

Like so many others on this feed and on other feeds of the same subject; all of our agents are an agent of one function but a customer of another. Our CSAT response is really struggling because 20% of our employees are also agents.