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Davide B.
已加入2022年6月09日
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最后活动2024年12月05日
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的最新活动 Davide B.
Davide B. 创建了一篇文章,
Davide B. 创建了一篇文章,
文章关于语音的帮助
问题
在未选择 IVR 菜单的情况下,是什么导致了 IVR 初始问候语与转接 默认 选项之间的 延迟?
回答
这是预期行为。未进行选择时,IVR 问候语会播放 3 次。然后会出现 按键 > 默认 选项。
Zendesk 允许来电人有 5 秒钟的时间输入密钥。网络提供商在路由到默认组之前额外增加了 5 秒钟的超时。
有关更多信息,请参阅文章:
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已于 2024年11月14日 编辑 · Davide B.
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Davide B. 进行了评论,
评论Trabalho com artigos da base de conhecimento
Hi there Vercilia. As of right now, it appears that the manually removing the labels you don't want from each article is one way to delete these labels.
My recommendation would be to try automate this process by using a spreadsheet populated with the ID information required to run the API endpoint DELETE /api/v2/help_center/articles/{article_id}/labels/{id}.json. In saying this, you will need to start by calling the following API endpoints:
• List all articles and grab the articles ID: List Articles
• Once you have the articles IDs, run the following API endpoint to associate each article with its labels IDs List Article Labels
Once you have a file in place that can be run through you should be able to pass the information to DELETE /api/v2/help_center/articles/{article_id}/labels/{id}.json. and automate this process using an API client (i.e Postman). I'd recommend working with a developer in case you are not familiar with scripting as we can not assist with performing this action. Hope this helps!
My recommendation would be to try automate this process by using a spreadsheet populated with the ID information required to run the API endpoint DELETE /api/v2/help_center/articles/{article_id}/labels/{id}.json. In saying this, you will need to start by calling the following API endpoints:
• List all articles and grab the articles ID: List Articles
• Once you have the articles IDs, run the following API endpoint to associate each article with its labels IDs List Article Labels
Once you have a file in place that can be run through you should be able to pass the information to DELETE /api/v2/help_center/articles/{article_id}/labels/{id}.json. and automate this process using an API client (i.e Postman). I'd recommend working with a developer in case you are not familiar with scripting as we can not assist with performing this action. Hope this helps!
查看评论 · 已于 2024年5月28日 发布 · Davide B.
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Davide B. 进行了评论,
评论Working with articles in the knowledge base
Hi there Arno, thanks for the comment and the information you shared about this behaviour.
I tested what you explained but I wasn't able to reproduce, by using the link generated for the image attachment from the first article, the link was just formatted as a hyperlink to the image in the second article.
I created a support ticket for you so that we can discuss your case closely.
I tested what you explained but I wasn't able to reproduce, by using the link generated for the image attachment from the first article, the link was just formatted as a hyperlink to the image in the second article.
I created a support ticket for you so that we can discuss your case closely.
查看评论 · 已于 2024年4月01日 发布 · Davide B.
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Davide B. 进行了评论,
评论Explore recipes
Hi there R.T.I., when you start a new report you should select the dataset "Support - Cronologia aggiornamenti" under the product Support for the Italian version.
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Following the article, you should then use the Deletions metric which translates to "Eliminazioni" and "ID ticket aggiornamento" for the row Update Ticket ID.
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Hope this helps!

Following the article, you should then use the Deletions metric which translates to "Eliminazioni" and "ID ticket aggiornamento" for the row Update Ticket ID.

Hope this helps!
查看评论 · 已于 2023年6月12日 发布 · Davide B.
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