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Federica Sapienza

已加入2022年6月22日

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最后活动2022年7月27日

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的最新活动 Federica Sapienza

Federica Sapienza 进行了评论,

评论Ticket customization

Hi,

 

in case of values in different languages (e.g. {{dc.request_type_option_36}}), what will the value for the custom field be?

 

Thanks

查看评论 · 已于 2022年7月27日 发布 · Federica Sapienza

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Federica Sapienza 进行了评论,

评论Ticket customization

Hi,

is there a way to remove the label (optional) from a field?

查看评论 · 已于 2022年7月27日 发布 · Federica Sapienza

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Federica Sapienza 进行了评论,

评论Jira integration

Hi @...,

 

We are seeing this assignment in Zendesk Ticket.

It goes like this: we receive a ticket on zendesk and assign it to agent A. The Jira ticket is then created through Zendesk. Once it changes status on Jira, a comment on the Zendesk ticket is created and it seems to be created from agent B (even if the creation is automatic and agent B is not involved in any operation related to that ticket, neither on jira nor zendesk). After the creation of the comment, the Zendesk ticket is re-assigned automatically to agent B.

Hope I was clear enough,

thank you!

查看评论 · 已于 2022年6月23日 发布 · Federica Sapienza

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Federica Sapienza 进行了评论,

评论Jira integration

Hi,

we are having some issues with this automation. When the automation starts, the Zendesk ticket is associated to one of our agent even if the ticket was not originally assigned to her.

How could it be possible?

Thank you,

Federica

查看评论 · 已于 2022年6月22日 发布 · Federica Sapienza

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