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Mobyfox Customer support

已加入2022年7月13日

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最后活动2022年8月05日

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的最新活动 Mobyfox Customer support

Mobyfox Customer support 进行了评论,

评论General questions about email and email template

Hey Brett,

Perfect that clears it up for me! Many thanks!

 

查看评论 · 已于 2022年8月05日 发布 · Mobyfox Customer support

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Mobyfox Customer support 进行了评论,

评论General questions about email and email template

Hi There,

I am trying to set up an automatic response email and I want to set it up so that when a certain email is sent to us containing certain text, that trigger and automatic email (that I have made) to be sent and to solve the ticket, How do i go about doing that?

查看评论 · 已于 2022年8月05日 发布 · Mobyfox Customer support

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Mobyfox Customer support 进行了评论,

评论Measuring success

Hello Customer care team!

I am following the steps to set start setting up SLA's but I don't seem to have it? Maybe my level of access?

Please see above where Business rules > Service level agreements. is missing, 
Please inform me as to why? A little new to setting up here, 

Many thanks!

查看评论 · 已于 2022年7月13日 发布 · Mobyfox Customer support

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