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Graham Ferguson
已加入2022年5月31日
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最后活动2023年11月02日
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的最新活动 Graham Ferguson
Graham Ferguson 进行了评论,
I agree with Jessica Peck - is there a way to build this metric in Explore?
查看评论 · 已于 2023年3月03日 发布 · Graham Ferguson
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Graham Ferguson 创建了一个帖子,
I have a requirement to be able to show common items such as an organization's Account Manager, Customer Success Manager etc and other custom data held in the organization.
Is there any way to display this on a page or in a user profile to make the experience more personalized?
已于 2023年2月07日 发布 · Graham Ferguson
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Graham Ferguson 创建了一个帖子,
We have thousands of organizations in Zendesk and more added automatically via Salesforce. Currently, I have to manually update the permissions on an org to allow users to see all tickets/add comments as this is not the default.
I cannot see any way to trigger an update to these fields and manually updating via bulk import doesn't seem scalable.
Ideas?
已于 2023年2月07日 发布 · Graham Ferguson
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Graham Ferguson 创建了一个帖子,
We use JIRA extensively and I would love to be able to take key fields such as ID etc and place them in custom ticket fields so they can be added to views, reports etc. Does anyone know if this is possible or would this need to be done in the integration mapping itself?
已于 2023年1月13日 发布 · Graham Ferguson
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Graham Ferguson 创建了一个帖子,
Hi,
I would like a way to make it mandatory for agents to have to request a KB article if none exists before being able to mark a case as solved i.e. no article exists or was not used in the ticket.
While we are trying to encourage agents to do this via training we see this as vital to make knowledge at the heart of what we do so this would help enforce this process.
Any thoughts?
已于 2022年12月11日 编辑 · Graham Ferguson
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Graham Ferguson 创建了一个帖子,
I am looking for any examples of how someone may have gone about building out a dashboard in Explore which is essentially a KPI scorecard using the standard traffic light scoring system i.e. red, amber and green for performance against standard metrics i.e. occupancy, average resolution time etc.
已于 2022年12月03日 发布 · Graham Ferguson
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Graham Ferguson 进行了评论,
There is no code attached to this article....
查看评论 · 已于 2022年11月30日 发布 · Graham Ferguson
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Graham Ferguson 创建了一个帖子,
已于 2022年11月24日 发布 · Graham Ferguson
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Graham Ferguson 进行了评论,
Is there any way not to require the assignee to be selected. We are using omnichannel routing and want to have Zendesk assign and not an individual?
查看评论 · 已于 2022年11月11日 发布 · Graham Ferguson
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