George Parackel

Why is this feature taking such a long time to shape up. It is a super critical feature and should have been delivered long ago

Do we have an expected roll out date?

Focus mode is an extremely essential feature for Omnichannel. Eagerly waiting for this feature to be released. Could you please notify me when we have this in production

Hi There,

This is an extremely important functionality for us. Similar to Talk, we would want "Wrap up Time" to be made available for chats too. This will enable our agents to spend time completing all ticket related activities without having to keep it pending for end of day