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Jham Bernardino
已加入2024年2月28日
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最后活动2025年2月18日
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的最新活动 Jham Bernardino
Jham Bernardino 创建了一个帖子,
The use of regular expressions (regex) can significantly enhance the accuracy and efficiency of phone number input in a chatbot builder.
已于 2024年9月19日 发布 · Jham Bernardino
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Jham Bernardino 创建了一个帖子,
Hi team,
I’ve noticed that the chatbot’s translations often don’t sound natural and it’s obvious that they were translated. It affects the user experience, as the responses come across as awkward or disjointed.
Could we explore ways to improve this without requiring manual adjustments?
Thanks,
已于 2024年9月19日 发布 · Jham Bernardino
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Jham Bernardino 创建了一个帖子,
Could we explore the possibility of setting up custom alerts for chatbot issues that hit a specific threshold? For example, if we receive 500+ conversations regarding x issues for Brand X within a 30-minute period, I suggest triggering an alert to address the issue promptly. This proactive approach could greatly improve our ability to address user concerns in a timely manner.
已于 2024年4月29日 发布 · Jham Bernardino
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Jham Bernardino 进行了评论,
I have recently implemented adding conditions to my flow using a dropdown option. Is there a way for the chatbot analytics to capture the choices I added in the dropdown fields? Additionally, how can I track those interactions that did not result in a handover?
查看评论 · 已于 2024年3月21日 发布 · Jham Bernardino
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Jham Bernardino 进行了评论,
Hi team,
Hoping we can push for this feature. Access to user and chatbot conversations is crucial for improving the chatbot's performance. This will help us understanding user needs and refine chatbot responses.
查看评论 · 已于 2024年3月07日 发布 · Jham Bernardino
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Jham Bernardino 进行了评论,
Hi Shawna James
I also wanted to add that although Zendesk bot supports Arabic, the messages are shown from left to right. That seems strange. It makes it hard for Arabic speakers to use it easily. It would be better if the messages were shown from right to left, like they're supposed to.
查看评论 · 已于 2024年3月07日 发布 · Jham Bernardino
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Jham Bernardino 进行了评论,
Hi Shawna James,
Do we have an update on this issue? We've attempted the workaround, but unfortunately, the problem still persists. This greatly impacts our branding, and we are hoping to get this fixed as soon as possible.
查看评论 · 已于 2024年3月05日 发布 · Jham Bernardino
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