最近搜索
没有最近搜索

Vicky
已加入2022年11月15日
·
最后活动2023年5月05日
关注
0
关注者
0
活动总数
12
投票
10
订阅
1
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Vicky
Vicky 进行了评论,
评论Ticket basics
We tried the Agent Workspace. We support via Email, not Chat. My team hated it and complained A LOT. I have since switched us back. These are some of the complaints:
- Reply window is on the bottom, which causes more neck issues, especially when working from a laptop
- Last reply is not on top
- New view is useless when a customer sends long messages, have to scroll and look for the top of the message
- Can’t switch between Public and Internal note - have to copy/paste
- Editing widget prevents quick edits using markup
- Formatting line takes up space - this is expensive real estate on a small laptop screen
- Interface does not update automatically when a new message comes in - have to refresh
- Don’t see reply after submitting it; have to refresh
查看评论 · 已于 2023年4月27日 发布 · Vicky
0
关注者
5
投票
0
评论