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Claudia L's Avatar

Claudia L

已加入2023年3月24日

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最后活动2023年7月18日

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的最新活动 Claudia L

Claudia L 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hi any updates on this request ? we are having to dowlaod documents and vocal messages to read/hear them, how can we just listen to them without dowling it ?

查看评论 · 已于 2023年3月30日 发布 · Claudia L

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社区评论 Feedback - Ticketing system (Support)

Hi, the dashboard is so confusing, there are still notification of tickets that are resolved which they do not need attention for. The agent should be able to choose which notification they would want to keep as reminder and with a X check close the ones that are no more accurate. As per this article https://support.zendesk.com/hc/en-us/articles/4408882039450-Working-with-tickets- we should be seeing only notification for New or Open status ticket but we are seeing them as well for the Solved tickets .. What is the rule exactly of the dashbord notification ? Thank you, claudia

查看评论 · 已于 2023年3月30日 发布 · Claudia L

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评论Ticket basics

Hi, Why is the app fiels in french and english mixed up together ? 

查看评论 · 已于 2023年3月24日 发布 · Claudia L

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