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Claudia L
已加入2023年3月24日
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最后活动2023年7月18日
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的最新活动 Claudia L
Claudia L 进行了评论,
Hi, the dashboard is so confusing, there are still notification of tickets that are resolved which they do not need attention for. The agent should be able to choose which notification they would want to keep as reminder and with a X check close the ones that are no more accurate. As per this article https://support.zendesk.com/hc/en-us/articles/4408882039450-Working-with-tickets- we should be seeing only notification for New or Open status ticket but we are seeing them as well for the Solved tickets .. What is the rule exactly of the dashbord notification ? Thank you, claudia
查看评论 · 已于 2023年3月30日 发布 · Claudia L
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Claudia L 进行了评论,
Hi, Why is the app fiels in french and english mixed up together ?
查看评论 · 已于 2023年3月24日 发布 · Claudia L
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