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Kevin Froleiks

已加入2022年9月14日

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最后活动2023年9月29日

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的最新活动 Kevin Froleiks

Kevin Froleiks 进行了评论,

社区评论 Feedback - Voice (Talk)

Also using the text back feature but would prefer if we didn't have this robotic voice and could replace it with a custom greeting like the rest of the IVR menu.

查看评论 · 已于 2023年9月15日 发布 · Kevin Froleiks

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Kevin Froleiks 进行了评论,

评论How to manage phone numbers in Talk

What does the "default" option for IVR keypress actually do? 

查看评论 · 已于 2023年9月05日 发布 · Kevin Froleiks

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Kevin Froleiks 进行了评论,

评论Spam and suspended tickets

Is there a reason why some replies to our agents also get flagged as spam? I just unsuspended several tickets and some of them were replying to a response from one of our reps. 

查看评论 · 已于 2023年7月19日 发布 · Kevin Froleiks

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Kevin Froleiks 进行了评论,

社区评论 Feedback - Voice (Talk)

Karen Hynes can we get a timeline or ETA on this? We're almost at the end of yet another quarter without this feature.

查看评论 · 已于 2023年6月06日 发布 · Kevin Froleiks

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Kevin Froleiks 进行了评论,

社区评论 Feedback - Voice (Talk)

Karen Hynes is it possible to sign up to test out this feature? We have some immediate needs to implement and would be more than happy to help move things along.

查看评论 · 已于 2023年5月09日 发布 · Kevin Froleiks

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Kevin Froleiks 进行了评论,

评论Slack integration

Is it possible to have every ticket created through the slack api to be private comment? We wouldn't want any of the info submitted to be customer facing.

查看评论 · 已于 2023年4月19日 发布 · Kevin Froleiks

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Kevin Froleiks 创建了一个帖子,

帖子 Feedback - Voice (Talk)

Basically what I'm looking for is a way for agents to see if there is a queue, but not be able to see if their peers are available, away, etc. Basically to cut down on people who watch for that and then talk to their manager about "why isn't this person online when this person is" etc. Essentially I only want managers and leads to worry about agent status.

已于 2023年3月23日 发布 · Kevin Froleiks

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Kevin Froleiks 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Pedro Rodrigues (opservator.com) thank you for the reply. I checked and the webhook is active.

Request method
PUT

Request format
JSON
 
I am an admin but it does say "basic authentication" not sure if that's a problem.

查看评论 · 已于 2023年3月02日 发布 · Kevin Froleiks

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Kevin Froleiks 进行了评论,

社区评论 Discussion - Tips and best practices from the community

What am I doing wrong here? Any insight? I just want to add "Action Required" to the subject line for certain situations. I set up the conditions to only apply to specific tags associated with individual macros and in order to only have it run once per ticket I have it adding that "added_action_required" tag which stops the trigger from running multiple times.

The json should be correct. Did something change with webhooks? I also had it set up to change the subject if customers wrote in from a specific web form on our help center (basically change the subject line to "New submission on {{web form name}}" and that also doesn't seem to be working anymore.

查看评论 · 已于 2023年3月02日 发布 · Kevin Froleiks

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Kevin Froleiks 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

It's now mid February 2023, are messaging sounds going to be available this month?

查看评论 · 已于 2023年2月13日 发布 · Kevin Froleiks

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