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Evy H.

已加入2024年6月07日

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最后活动2025年1月23日

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的最新活动 Evy H.

Evy H. 进行了评论,

评论Ticket customization

What I am reading about creating ticket forms primarily seems to be focused on what a customer would fill out. We largely get phone calls, so I am interested in creating a ticket form for the agent answering the form to fill out as a way to prompt them to gather specific information into the ticket. Is there a way to do that? 

查看评论 · 已于 2025年1月23日 发布 · Evy H.

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Evy H. 进行了评论,

社区评论 Feedback - Voice (Talk)

+2 the ability to configure pop ups with context based on what phone number the caller has called or organization they are in

查看评论 · 已于 2025年1月07日 发布 · Evy H.

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Evy H. 进行了评论,

评论Setting up and using Text

this talks about creating the numbers. how do you send a text message?  We have multiple phone numbers, one for each of our locations. How do we choose a specific number that the text will come from? 

查看评论 · 已于 2024年11月22日 发布 · Evy H.

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Evy H. 进行了评论,

评论Setting up Talk

I hAve 2 opportunies for a ccustomer to lhave a vm.

Press 5 to leave a vm. Pressing 5 gIves them immediate beep. How can i haverage them hear a rrecording where they hear. Leave your name ais reasin for your call vs jjust a beep?

 

The 2nd time they get a vm is when no agent aanswers. On that ooption i do hAve them hearing to lleave details about why they are callng.i

查看评论 · 已于 2024年11月21日 发布 · Evy H.

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Evy H. 进行了评论,

评论Setting up and using Text

I

I'm ccurious if i can use our current talk numbers and send text mmessages from them. Right now, all our text mmessages come from our toll free number.

 

If im reading this article ccorrect, it sseems i hAve to ccreate a text number.

查看评论 · 已于 2024年10月07日 发布 · Evy H.

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Evy H. 进行了评论,

评论Setting up Talk

does zendesk have a call feature on their app

 

查看评论 · 已于 2024年6月25日 发布 · Evy H.

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Evy H. 进行了评论,

评论Setting up Talk


I see you can recv calls but By doing this can you make calls from the app on an android. 

 

查看评论 · 已于 2024年6月25日 发布 · Evy H.

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