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Vitória
已加入2022年6月24日
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最后活动2022年9月09日
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的最新活动 Vitória
Vitória 进行了评论,
评论Measuring success
Hi team! I have a case whose account also uses zendesk both for customers and their interdepartmental internal service. But they commented that some employees who also have licenses and open tickets for internal IT service (e.g) are not able to rating CSAT survey. For this use case, is there any way for agent (requester) to rating another agent (assignee) for internal use case? Tks
查看评论 · 已于 2022年9月07日 发布 · Vitória
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Hi team! QQ: the default text displayed in image below after inserting this placeholder {{satisfaction.rating_section}} can be customized somehow? Is there any native way, own development need or app? Word SUPPORT is very old fashioned and we want to replace to another one . According to support, it`s not possible. Is it true? Tks!
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查看评论 · 已于 2022年9月02日 发布 · Vitória
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Hello team! Does zendesk have any screen for the customer who contact us to track the SLA of an order? Or is this tracking only for agent?Thank you!
查看评论 · 已于 2022年6月24日 编辑 · Vitória
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