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psugumar87

已加入2022年6月30日

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最后活动2022年7月01日

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psugumar87 进行了评论,

社区评论 Q&A - Tickets and email

Thank you Brett. Definitely helps!

In our case, customers tend to forward the entire thread to create a ticket which is not proving to be very effective considering the time involved in digesting the request and the subsequent back and forth. Hence was wondering if there was a way to overcome this. Any advice or have any of your other customer implemented workarounds ?

Also, If the forwarded email character count is more than 65K, will it be truncated and will there be any indication that the message was truncated for the agent and the requester? 

查看评论 · 已于 2022年7月01日 编辑 · psugumar87

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psugumar87 进行了评论,

评论Setting up your email channel

Hi, Is it possible to reduce the 65000 character limit for the "Receiving email at your support address" ?

查看评论 · 已于 2022年6月30日 发布 · psugumar87

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psugumar87 创建了一个帖子,

帖子 Q&A - Tickets and email

Hi,

We allow our customers to forward emails to our Zendesk email to create a ticket. But the problem we have is few of our customers forward pages of email conversation which ultimately creates a long Zendesk ticket. 

Is it somehow possible to truncate the forwarded emails and configure Zendesk to accept 'x' number or characters ?

已于 2022年6月30日 发布 · psugumar87

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