最近搜索
没有最近搜索

Joe | PX
已加入2023年5月18日
·
最后活动2023年12月06日
关注
0
关注者
0
活动总数
4
投票
0
订阅
2
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Joe | PX
Joe | PX 进行了评论,
社区评论 Q&A - Chat, messaging, and widgets
Hey, is there any update on new datasets for explore, where we can measure the average agent handling time during there interaction? Aware conversations are ongoing / asynchronous, but the ability to measure each individuals time on that conversation should be available
查看评论 · 已于 2023年12月06日 发布 · Joe | PX
0
关注者
0
投票
0
评论
Joe | PX 进行了评论,
评论General questions about live chat
The definition still isn't making sense to me. My agents are only assigned chats by the system, these situations can not occur
- Proactively initiating chats with visitors
- Joining chats served by other agents
- Receiving chats that are transferred from other agents
- Manually picking up unassigned chats when the chat limit is reached
Yet we still have a discrepancy
查看评论 · 已于 2023年5月18日 发布 · Joe | PX
0
关注者
0
投票
0
评论