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Dave Symonds

已加入2022年10月13日

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最后活动2023年6月29日

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的最新活动 Dave Symonds

Dave Symonds 创建了一个帖子,

帖子 Q&A - Tickets and email

We have replies coming from Amazon  - 

  • we get an email
  • we reply
  • customer replies - its lands in Zendesk as a new ticket and not a continuation of the conversation

No such issue for all our other channels just this one.

Any help appreciated 

已于 2023年6月29日 发布 · Dave Symonds

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Dave Symonds 进行了评论,

评论Building reports

Hi.  I want to see the number of tickets with a status of  New and Open for each day of the week what column do I use?  What date can I use?  Can I even do the two together

I  have a ticket count as the metric but I want the columns to be days of the last week.

查看评论 · 已于 2023年2月16日 发布 · Dave Symonds

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Dave Symonds 进行了评论,

社区评论 Q&A - Reporting and analytics

Hi

Same sort of issue but I had rows already I didn't want to hide - I just did the move metric to row and this gave me 3 columns and so I made that 3rd column invisible

查看评论 · 已于 2023年2月01日 发布 · Dave Symonds

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Dave Symonds 进行了评论,

评论Measuring success

Thanks Nara - so Solve and Resolution are the same thing

查看评论 · 已于 2023年1月05日 发布 · Dave Symonds

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Dave Symonds 进行了评论,

评论Ticket customization

Nope as it doesn't address the rather specific question - Can you increment a custom field value in an action in a trigger.  I cannot see anyway its possible so can so if you can tell me yes or no then I can stop wasting my time searching 

查看评论 · 已于 2023年1月03日 发布 · Dave Symonds

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Dave Symonds 进行了评论,

评论Ticket customization

Ok - so to confirm, that there a bunch of field type's you cant actually use when building an automation - like numeric?  Was there any reasoning behind that and is it likely to be expanded to allow this?

查看评论 · 已于 2022年12月19日 发布 · Dave Symonds

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Dave Symonds 进行了评论,

评论Building reports

Thanks CJ - yea I kind of guessed but was desperately hoping....Will probably use some form  of custom fields and write our own app to handle it (follow ups).  The reporting functionality soooo limited.

查看评论 · 已于 2022年12月14日 发布 · Dave Symonds

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Dave Symonds 进行了评论,

评论Building reports

Hi. 

Trying to figure out how we can report on the dates that tags were set - for example we set a 2day reminder tag  - how do we identify the day the tag was set?

 

Cheers Dave

查看评论 · 已于 2022年12月14日 发布 · Dave Symonds

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Dave Symonds 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Tumbleweeds - given Benji's last comment was 5 months ago he has probably departed the company and this is just hanging

查看评论 · 已于 2022年12月13日 发布 · Dave Symonds

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Dave Symonds 进行了评论,

社区评论 Feedback - Ticketing system (Support)

They are like Atlassian (Jira/Confluence) - using their business model - don't add in any basic expected functionality - make the user pay for add-ons

查看评论 · 已于 2022年12月13日 发布 · Dave Symonds

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