Meredith

Hello - my team is experiencing this:

Issue: call notification will work which prompts the agent to accept the call, only to realize they cannot hear the customer, nor can the customer hear the agent. The ticket recording will have the voice of the customer and not the agent.

When it occurs: at any point. It would be working during their shift, and then the next call will have the issue

HELP: why does this occur and how do we fix this without having to clear the web browser cache and restart the computer?

Thank you for your help!