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Adam Rowe

已加入2022年8月12日

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最后活动2023年8月21日

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的最新活动 Adam Rowe

Adam Rowe 进行了评论,

社区评论 Feedback - Developer Platform

We switched to Dixa, they had React Native support out of the box.

查看评论 · 已于 2023年8月21日 发布 · Adam Rowe

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社区评论 Developer - Zendesk SDKs

I've done this with and without the ZDKSupport SDK to no avail.

NSString *appId = [ReactNativeConfig envFor:@"NX_ZENDESK_APP_ID"];
NSString *clientId = [ReactNativeConfig envFor:@"NX_ZENDESK_CLIENT_ID"];
NSString *zendeskUrl = [ReactNativeConfig envFor:@"NX_ZENDESK_URL"];
[ZDKZendesk initializeWithAppId:appId
clientId:clientId
zendeskUrl:zendeskUrl];

// [ZDKSupport initializeWithZendesk: [ZDKZendesk instance]];
[ZDKAnswerBot initializeWithZendesk:[ZDKZendesk instance] support:nil];

NSString *apiUrl = [ReactNativeConfig envFor:@"NX_ZENDESK_API_KEY"];
[ZDKChat initializeWithAccountKey:apiUrl queue:dispatch_get_main_queue()];

查看评论 · 已于 2022年8月18日 发布 · Adam Rowe

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Adam Rowe 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

I'm having this same issue. We don't need the AB to prompt the user to fill in the information, just... something and not a blank screen. The only solution I've currently found is to pass in the phone number of the user as nil to get the bot to say "Hi. What can we help you with today?".

Otherwise, it's a blank screen and looks like a broken experience.

查看评论 · 已于 2022年8月18日 发布 · Adam Rowe

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Adam Rowe 创建了一个帖子,

帖子 Developer - Zendesk SDKs

Setting a valid JWT (tested on jwt.io) is not resulting in a verified user experience in Chat.

ZDKJWTAuth *authenticator = [ZDKJWTAuth new];
[authenticator setAuthToken:zendeskJwt];
[[ZDKChat instance] setIdentityWithAuthenticator:authenticator];

 

已于 2022年8月17日 发布 · Adam Rowe

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Adam Rowe 创建了一个帖子,

帖子 Developer - Zendesk SDKs

When using AnswerBot + ChatSDK engines on top of the Unified SDK in iOS, an option to Chat with an Agent is available if the user doesn't want to interact with the AnswerBot. However, clicking that does not actually start a chat. 

The user has to type something after clicking that button to start a chat with an agent. Is this expected behavior?

- ZendeskAnswerBotProvidersSDK (2.2.0):
    - ZendeskSupportProvidersSDK (= 5.5.0)
  - ZendeskAnswerBotSDK (2.2.0):
    - ZendeskAnswerBotProvidersSDK (= 2.2.0)
    - ZendeskMessagingSDK (= 3.8.5)
  - ZendeskChatProvidersSDK (2.12.0)
  - ZendeskChatSDK (2.12.0):
    - ZendeskChatProvidersSDK (= 2.12.0)
    - ZendeskMessagingSDK (= 3.8.5)
  - ZendeskCommonUISDK (6.1.4)
  - ZendeskCoreSDK (2.7.0)
  - ZendeskMessagingAPISDK (3.8.5):
    - ZendeskSDKConfigurationsSDK (= 1.1.11)
  - ZendeskMessagingSDK (3.8.5):
    - ZendeskCommonUISDK (= 6.1.4)
    - ZendeskMessagingAPISDK (= 3.8.5)
  - ZendeskSDKConfigurationsSDK (1.1.11)
  - ZendeskSupportProvidersSDK (5.5.0):
    - ZendeskCoreSDK (= 2.7.0)
  - ZendeskSupportSDK (5.5.0):
    - ZendeskMessagingSDK (= 3.8.5)
    - ZendeskSupportProvidersSDK (= 5.5.0)

已于 2022年8月17日 发布 · Adam Rowe

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Adam Rowe 进行了评论,

社区评论 Developer - Zendesk SDKs

Eric Nelson,

I ended up getting this resolved by updating our API Key for Chat. A previous developer was using the api key from the web widget script.

查看评论 · 已于 2022年8月17日 发布 · Adam Rowe

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Adam Rowe 进行了评论,

评论General questions about live chat

Where is the Chat Dashboard? How do I get to this page?

查看评论 · 已于 2022年8月16日 发布 · Adam Rowe

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Adam Rowe 进行了评论,

社区评论 Developer - Zendesk SDKs

I'm having the same issue. Eric Nelson did you ever find a solution for André Santos's issue?

查看评论 · 已于 2022年8月16日 发布 · Adam Rowe

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Adam Rowe 进行了评论,

社区评论 Feedback - Developer Platform

Upvote

查看评论 · 已于 2022年8月12日 发布 · Adam Rowe

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