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Mary Teachout

已加入2024年7月17日

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最后活动2025年2月20日

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的最新活动 Mary Teachout

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评论Publishing and sharing dashboards

Hi Walter Bellante, thank you for your reply. We have actually created a ticket already! You can find the details in ticket # 12731115.

查看评论 · 已于 2024年7月24日 发布 · Mary Teachout

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评论Publishing and sharing dashboards

We recently enabled external link sharing while using Dashboard Beta so that we could share dashboards with our end users and restrict the data they see to their specific organization. Unfortunately, it seems that our user's browsers are storing their end-user credentials (that do not have access to Explore) so when they use the link and password in a browser that they have already logged into, they get this error:

“Uh oh… It looks like you don't have permission to access Explore. Contact your Zendesk Administrator for details.”

So far we've been advised to use either an incognito browser or to have our users clear their cache/cookies each time they try to use the link. Both of these are somewhat inconvenient from a user perspective. Has anyone else experienced this issue or have a better solution in mind?

查看评论 · 已于 2024年7月22日 编辑 · Mary Teachout

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