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Stephen Senez

已加入2022年12月09日

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最后活动2024年1月18日

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Stephen Senez 进行了评论,

评论Ticket customization

Would be really nice if we could make the customer context app two separate apps. One containing the customer context and the other containing just the interactions. 

We are using an app in our layout that makes the customer context portion superfluous and would love to see the 'Interactions' without needing to scroll past the customer context portion. 

查看评论 · 已于 2023年11月29日 编辑 · Stephen Senez

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Stephen Senez 创建了一个帖子,

帖子 Q&A - Reporting and analytics

I feel like I've done this before, but I can't seem to get it to work. 

I would like my trend line to be a different colour from my chart, however, when I change the trend line colour, nothing happens. And changing the colour of the chart changes the colour of both the chart and the trend line. In the screenshot you can see the colour I've chosen for the trend line is red, but it is not updating. 

已于 2023年10月02日 发布 · Stephen Senez

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Stephen Senez 进行了评论,

评论Ticket automation and collaboration

It would be nice to be able to change the language the expand function uses. It defaults to US English so my agents need to adjust to UK 

查看评论 · 已于 2023年9月29日 发布 · Stephen Senez

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Stephen Senez 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Would also like to see this implemented but since it's been over 7 years I'm not sure it will happen

查看评论 · 已于 2023年9月19日 发布 · Stephen Senez

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Stephen Senez 进行了评论,

评论Multiple language support

Is there any way to use dynamic content for the Customer Overview Fields(Name, Email) in the flow builder? They don't show up in my list of ticket fields and I would like to translate them

查看评论 · 已于 2023年8月01日 发布 · Stephen Senez

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Stephen Senez 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

+1 from me 

查看评论 · 已于 2023年8月01日 发布 · Stephen Senez

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Stephen Senez 进行了评论,

社区评论 Feedback - Help Center (Guide)

Hi Elizabeth,

Thanks for your response, I'm a bit confused where I would insert this dynamic content. Would I insert it in the code of the template?

查看评论 · 已于 2023年8月01日 发布 · Stephen Senez

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Stephen Senez 进行了评论,

社区评论 Q&A - Help center and community

Submitted a feedback post

查看评论 · 已于 2023年8月02日 编辑 · Stephen Senez

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Stephen Senez 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

If you have a translated help centre you currently can't have any text in the hero image as it won't be translated to your other help centres. Would be nice to have the ability to select a hero image based on language. 

已于 2023年7月31日 发布 · Stephen Senez

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Stephen Senez 创建了一个帖子,

帖子 Q&A - Help center and community

Our Hero Image in our default language has text in it. We want to translate it and upload a different image to our translated help centre 

已于 2023年7月27日 发布 · Stephen Senez

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