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Deiaa Eid

已加入2023年3月09日

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最后活动2024年4月03日

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Deiaa Eid 进行了评论,

评论Building reports

Hi, I can not find the calculation menu in this beta report builder

查看评论 · 已于 2023年12月08日 发布 · Deiaa Eid

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评论Using legacy AI agent functionality

We'd appreciate it if the bot could gather information from articles using web crawling. Is this something you're planning to include in your future developments?

查看评论 · 已于 2023年12月12日 编辑 · Deiaa Eid

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评论Using legacy AI agent functionality

would you please fix this ?

查看评论 · 已于 2023年11月15日 发布 · Deiaa Eid

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评论Explore recipes

Hi Dane
I have a question regarding the duration report. I would like to create a report that calculates the time spent from when a ticket is created until it reaches the 'On-Hold' status. This report should only include tickets that are in the 'On-Hold' status. It should analyze the history of all 'On-Hold' tickets and calculate the time from ticket creation to 'On-Hold' status.
Also need to calculate the time duration between ticket created to change the ticket type to Problem. 

查看评论 · 已于 2023年10月02日 编辑 · Deiaa Eid

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社区评论 Feedback - Ticketing system (Support)

+1

 

查看评论 · 已于 2023年3月23日 发布 · Deiaa Eid

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评论Ticket automation and collaboration

Hi Lisa Kelly
Our agents sometimes initiate a conversation in Slack before creating a ticket in Zendesk. Is there a way to associate such conversations or posts in Slack with the corresponding Zendesk ticket, so that they appear as a side conversation in the ticket?

查看评论 · 已于 2023年3月15日 编辑 · Deiaa Eid

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