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Dylan Tragjasi

已加入2022年8月17日

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最后活动2024年12月16日

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Dylan Tragjasi 进行了评论,

评论Ticket basics

查看评论 · 已于 2024年12月16日 发布 · Dylan Tragjasi

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Dylan Tragjasi 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

As mentioned here, end users are only able to use Microsoft SSO if their Microsoft identity is from a personal Microsoft account. Zendesk does not support Microsoft SSO for business accounts (e.g. Microsoft Entra ID accounts, formerly Azure Active Directory).

 

Currently, if a user attempts to sign in using an Entra ID, authentication fails without any kind of error message for the end-user. They simply attempt to sign in, the attempt silently fails, and they are brought back to the login page without any indication as to why their attempt failed.

 

It would be nice if Zendesk gave more direction to the end-user in such scenarios (similar to what happens in https://support.zendesk.com/hc/en-us/articles/4408830961818-Authorization-error-Error-400-admin-policy-enforced - I understand that this is an error provided by Google, but if Zendesk could provide an error in the absence of one from Microsoft, that'd help avoid confusion for customers attempting to sign in using their business Microsoft accounts).

已于 2024年10月14日 发布 · Dylan Tragjasi

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Dylan Tragjasi 进行了评论,

评论Ticket basics

We don't seem to have access to this section of the search page just yet. Is this something that has been rolled out to all accounts, or is it something that we need to request for our account? Here's what I see at the moment:

查看评论 · 已于 2024年9月30日 发布 · Dylan Tragjasi

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Dylan Tragjasi 进行了评论,

评论Business rules

Thanks Jacob the Moderator - I had a feeling this was going to be the solution but for some reason preferred to bash my head against a wall for a while. This works great, thank you for the help! 

查看评论 · 已于 2024年6月21日 发布 · Dylan Tragjasi

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Dylan Tragjasi 进行了评论,

评论Business rules

Does anyone know if the ticket form object is accessible when using liquid markup? I'm trying to create a macro with different content depending on the current form selected on the ticket. I've tried many variations of the following but can't seem to get it to work:

{% case ticket.form %}
{% when "Form 1" %}
Form 1 Selected
{% when "Form 2" %}
Form 2 Selected
{% when "Form 3" %}
Form 3 Selected
{% else %}
Other Form Selected
-
{% endcase %}

Using the ticket.ticket_form placeholder doesn't seem to work either. Any advice? Thank you!

查看评论 · 已于 2024年6月06日 发布 · Dylan Tragjasi

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Dylan Tragjasi 进行了评论,

评论Business rules

Does anyone know if the ticket form object is accessible when using liquid markup? I'm trying to create a macro with different content depending on the current form selected on the ticket. I've tried many variations of the following but can't seem to get it to work:

{% if ticket.form == "Form 1" %}
Hello
{% elsif ticket.form == "Form 2" %}
World
{% endif %}

Using the ticket.ticket_form placeholder doesn't seem to work either. Any advice? Thank you!

查看评论 · 已于 2024年6月06日 发布 · Dylan Tragjasi

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