Tessa Dockerill

Hi, for anyone who has found this article looking for a solution to this behaviour (especially if you've encountered issues with Firefox and the Enhanced Tracking Protection settings) here's an update to save you from having to raise a support ticket of your own. 

From investigating this issue myself I've found a temporary workaround is to disable this protection setting for your selected site (see this Firefox article for information on how to do so: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?as=u&utm_source=inproduct#w_what-to-do-if-a-site-seems-broken).

Obviously this isn't a great long term solution but hopefully it will do for the time being until ZD addresses this issue.

On that front, after a brief discussion with the ZD support team, there are no current plans to address this issue despite complaints on this article over the past 3 years. Instead they will just redirect you back to this article to make a comment of your own.