Kevin Kim

however on Android, when users are authenticated, and they decide to chat with us via Zendesk, they will be greeted with a pre-chat message of "Hi, what can we help you with today?" We don't want our authenticated iOS users to be greeted with a blank screen when they open the Zendesk Chat.  Is there anyone in the iOS developer team that can take a look at this? 

Also having the same issue with authenticated users.  Hoping for an update/fix on this soon. 

Hello, I see that when we authenticate our users using the new Messaging API, the user's external_id will show up on their profile https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/

However, when I authenticate our users through the Classic SDK, though we get the user's email and name, the external_id that we provided to get the JWT token is nowhere to be found.  Is there a way to get the external ID somehow? 

Hello, when our customer starts chatting as an unauthenticated (via Zendesk) user, our pre-chat form works as expected.  It will immediately start by asking the user "Hi. What can we help you with today?" followed by asking the user for their email before connecting the user with one of our live agents.  See screenshot below. 

However, when the user is authenticated via Zendesk following the docs posted here: https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/working-with-the-chat-sdk/enabling-authenticated-users-with-the-chat-sdk-/  

and then the user opens the chat, the pre chat bot does not initiate the conversation, and users are left with a blank screen.  When the user does initiate the conversation, it does connect with our Zendesk agent and conversation resumes.  [See Screenshot below]

On our Android SDK however, our pre-chat bot behaves as expected, as the chat bot initiates the conversation with "What can I help you with". 

Here's a snippet of our Swift code

let formConfiguration = ChatFormConfiguration(name: .required,

email: .required,

phoneNumber: .optional,

department: .required

)

self.chatConfiguration = ChatConfiguration()

self.chatConfiguration?.isPreChatFormEnabled = true

self.chatConfiguration?.preChatFormConfiguration = formConfiguration