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Ethan Penney

已加入2024年6月10日

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最后活动2024年12月30日

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的最新活动 Ethan Penney

Ethan Penney 进行了评论,

评论Team members and groups

Not sure if I am missing this in this article, but I believe table that lists out the fields needed for the CSV file should have ‘emails’ added for the ‘data importer only’. Other fields like ‘organization’ requires the header ‘organizations’ for the data importer file.

查看评论 · 已于 2024年11月14日 发布 · Ethan Penney

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社区评论 Feedback - Ticketing system (Support)

I would also like to see an enhancement to the search function on the DC module.

查看评论 · 已于 2024年6月11日 发布 · Ethan Penney

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评论Call routing, greetings, IVR, and recordings

Im having this issue too - I am trying to add a menu to select 1 for English and 2 for French. But immediately after it finishes the message, it repeats itself 3 times. This is confusing for our end users, I have already had feedback from one of our customers, and I had to turn the IVR menu off after about a week. I cannot find a way to make it not repeat itself. I only have one greeting set up for the menu level on the IVR, no additional route greetings after keypress.

Please have this fixed as soon as possible, either by adding the ability to choose the repeat settings or by removing the repeating function altogether - It would be best if we could choose if we want it to repeat.

查看评论 · 已于 2024年6月10日 发布 · Ethan Penney

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