Richy Hadlow

Lisa-Kelly  I would also like to opt out of moving to workspace.  Our team has zero need for chat, ai bots, etc.  Please let me know how this is achievable? 

I've only been waiting 7 hrs for someone to get back to me after supplying my subdomain so that they could initiate the request for rollback, even though I explained that I want to delay/prevent the migration. Haven't heard anything back and still scheduled to be migrated tomorrow.

When we migrate to Workspace, will there be an option to revert to "old" UI?

Paul Edwards Copy the link to this thread, give them Jonathans name and copy and paste the relevant section. I initially got the same response as you, but I sent them what I described and they then acknowledged it.

Brett Bowser could you also add me to that ticket or create one on my behalf also. I want to also postpone our migration to this Workspace. See my comments above.

I find it baffling that you would introduce a whole new UI, but break the main existing functionality. We use Zendesk for Customer Support via email. Having the latest messages on Top is a fundamental part of the that process which we have been using for years. We are not interested in Chat nor social messaging.

Surely someone along the design, development and test process noticed this fundamental change and questioned whether your customers would actually like this?

Can we delay this switchover until a resolution can be found, or if that's not going to happen, not do it at all?