最近搜索


没有最近搜索

Georgina Bullworthy's Avatar

Georgina Bullworthy

已加入2023年3月10日

·

最后活动2024年3月15日

关注

0

关注者

0

活动总数

7

投票

1

订阅

3

活动概览

的最新活动 Georgina Bullworthy

Georgina Bullworthy 进行了评论,

社区评论 Q&A - Chat, messaging, and widgets

But it comes back with the same ticket number???

 

查看评论 · 已于 2023年10月04日 发布 · Georgina Bullworthy

0

关注者

0

投票

0

评论


Georgina Bullworthy 创建了一个帖子,

帖子 Q&A - Chat, messaging, and widgets

The customer contacts us on WhatsApp with one query - we deal with it and close ticket. Same customers contact via WhatsApp again with different query -  but all go under one original ticket.  Then reporting is not accurate? How best to manage these as different queries so we can tag and classify each query.

已于 2023年10月04日 发布 · Georgina Bullworthy

0

关注者

4

投票

3

评论


Georgina Bullworthy 进行了评论,

评论Third party and social messaging channels

Facing a problem with our display name. We have a WhatsApp business display name approved by Meta and in our business settings. But when we send messages - users only see the number in Whatsapp - not the display name. We can not use Whatsapp on the phone or desktop now connected to Zendesk. Any ideas how to make sure our business name shows?

查看评论 · 已于 2023年3月10日 发布 · Georgina Bullworthy

0

关注者

1

投票

0

评论