Gauri Sanil

Hi Greg,

Thanks for your response. But I am accessing my owner account credentials to make those API Calls. This is my personal ID whereas the one used to make API Calls is my Zendesk Account Admin credentials. Hence I raised this ticket; that despite using Zendesk Account Admin  credentials by accessing the Zendesk account with the same admin credentials; I am still unabel to make calls and I get an Http 401

Sure..It is paylaternetworks.zendesk.com

I am using the FlowBuilder. I want to create a TICKET in Zendesk when user pings in non business hours. 

Refer Screenshot for my FlowBuilder Diagram : https://www.screencast.com/t/2OWoEnbvEH

I am trying to make this Create Ticket API call using ADMIN Credentials; but I still get Http 401 UNAUTHORIZED.

Documentation Ref : https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket

Can you please let me know :

1. Where I am going wrong possibly ?

2. What is the point in just gathering details in non office hours when there is no way to Create a TICKET in Zendesk from WITHIN the Flow Builder ?

Is there a way to send the current user context to the make an api call step with the help of a variable ? I want to present a different flow for authenticated versus anonymous users in flow builder...can you let me know the details ?

Is there an Zendesk API that i can invoke in the Flow Builder to know whether the current end-user (for which the Bot is triggered) is authenticated or anonymous ? 

I have a query : 

1. When I integrate the INSTALLATION Code for Web Widget messaging (not classic) I use window.zE loginUser to authenticate my user to Zendesk Chat...Now how can I get the Ticket ID assigned to me ?

2. Also when I spoke to Zendesk support they said that there is no way to clear conversations. Ideal way is that agent should mark ticket as CLOSED after which user can start a new conversation meaning neew ticket. But the chat never starts on a clean slate. So is there a way to clear chat history ? Also any event for me to intercept when the ticket assigned to me is marked as CLOSED ?