Rickard Karlsson Lundmark

Vladimir Shkuratov Mario Valdes Not really (I'm no longer in charge of this application), but I do remember noticing that the behaviour depended on which version of Jira was being used; some mobile Jira apps used ADF for the comment field and some didn't  (this could be the reason it showed up suddenly for Mario Valdes). If it was Android that used ADF and not iPhone or vice versa unfortunately I can't remember. I don't think we used web Jira for this use case. Probably not that helpful for you, though, because you would expect the use of ADF to increase across app platforms over time, and it seems like a dead end to to choose a specific Jira OS platform or app version to use across the board just to avoid this.

Hi,

When using the {{issue.last_comment}} field, I get the raw JSON, which isn’t really what I’m looking for. Is there an (undocumented) ”last comment field in HTML/markdown/plain text” field code available, or some other workaround?

Edit: So I’m learning it’s the comment in ADF format I’m looking at. Zendesk has no way of parsing ADF (and neither has the user). In JIRA API calls the URI can be appended to get HTML or Markdown instead, but where would that setting be for webhools?

Regards,
Rickard