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Rajeswara Rao Devavarapu's Avatar

Rajeswara Rao Devavarapu

已加入2023年2月07日

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最后活动2025年1月24日

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的最新活动 Rajeswara Rao Devavarapu

Rajeswara Rao Devavarapu 进行了评论,

评论Global security and user access

Hello ZD team,

 

We have multiple brands set up and would like to restrict access via IP addresses to 1 brand only. Is this possible in Zendesk. Please confirm.

 

Thanks,

RajeswaraRao

查看评论 · 已于 2025年1月24日 发布 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Thank you for the articles. It helped.

查看评论 · 已于 2024年12月09日 发布 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu 进行了评论,

评论Single sign-on

In Zendesk, Can we use User principal name (UPN) for SSO login?

As of now we are using the Email for SSO login we wants to move from email to UPN for SSO logins.

查看评论 · 已于 2024年9月11日 发布 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu 进行了评论,

评论How to manage user access

Hi All,

We have integration user in our Zendesk org. we don't have a mailbox for this user. We have integration issue with another application and wants to reset the connection with new password. 

Can we generate a password to this integration user without having the mailbox.

 

Thanks,

Rajesh

 

查看评论 · 已于 2024年8月12日 发布 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu 进行了评论,

评论Ticket management

Hello All,

In Zendesk 'Deleted tickets' view, I want only admin role users can able to delete tickets from this view. all other role users should not have access to delete those tickets. 

How I can achieve this.

查看评论 · 已于 2023年11月29日 发布 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu 进行了评论,

社区评论 Feedback - Ticketing system (Support)

If you are getting emails from the unknown or spam users. Instead of solving it and taking it to the process. You can "delete" the ticket or you can "mark as spam".

This will avoid sending the CSAT rating to those Unknown/Spam users.

查看评论 · 已于 2023年11月06日 发布 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu 进行了评论,

评论Service Level Agreements (SLA), macros, and CSAT

Hi Waseem,

Reply given to the customer in the language which is mentioned in the customer profile.

Thanks,

RajeswaraRao D

查看评论 · 已于 2023年4月19日 发布 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu 进行了评论,

评论Team members and groups

Hello All, 

Can we create ReadOnly custom role in Zendesk. So that users who are assigned to this role can only have the read access to all the modules.

Thanks,

Rajesh

查看评论 · 已于 2023年3月27日 发布 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu 进行了评论,

评论Ticket basics

Hello all,

If we user @name in the internal note, will it send an email to name user. Please let me where we do the settings in Zendesk regarding this.

Thanks in advance :)

查看评论 · 已于 2023年2月07日 发布 · Rajeswara Rao Devavarapu

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