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Anton Van Heerden

已加入2023年2月17日

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最后活动2025年1月30日

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Anton Van Heerden 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

Any update on this feature to set a default time filter. Large data sets like ticket updates take long to load on complex reports. 

查看评论 · 已于 2025年1月30日 发布 · Anton Van Heerden

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社区评论 Feedback - Reporting and analytics (Explore)

Any update on adding this report to the dashboard?

查看评论 · 已于 2025年1月08日 发布 · Anton Van Heerden

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社区评论 Feedback - Reporting and analytics (Explore)

Perhaps different permission levels are needed:

- Admin access allows edit/delete of all reports/dashboards

- Report Creator allows creating of new reports and editing of own reports as well as reports shared with them. They could also select the option to allow other Report Creators to edit and share their reports.

 

Permissions to be administered as part of the user role.

 

Besides the access to create/edit reports some improvement on report viewing permissions, Talk reports in particular, are also needed. The live Talk dashboard is only available to Talk Admins currently meaning team supervisors that need to monitor queues need Talk Admin privileges which allows full access to the talk configuration. One should be able to identify user roles that should have access to reports (Admins only, Agents or even custom roles).

查看评论 · 已于 2024年8月06日 发布 · Anton Van Heerden

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社区评论 Feedback - Ticketing system (Support)

+1 for the ability to have a whitelist of allowed file types. There are ways to build custom restrictions in the Help Center templates but that is not s secure way to do it. We need an admin or perhaps even owner only driven config setting that allows only certain types of attachments. 

查看评论 · 已于 2023年4月10日 发布 · Anton Van Heerden

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Anton Van Heerden 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1 for this and I would like to add that the agent signature field should allow dynamic content with HTML formatting and liquid markdown logic

查看评论 · 已于 2023年4月05日 发布 · Anton Van Heerden

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评论End users and organizations

How often does this page refresh to show the most current tags?

查看评论 · 已于 2023年4月02日 发布 · Anton Van Heerden

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Anton Van Heerden 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1 vote

查看评论 · 已于 2023年2月17日 发布 · Anton Van Heerden

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