最近搜索


没有最近搜索

Minji Kim's Avatar

Minji Kim

已加入2022年11月02日

·

最后活动2024年7月12日

关注

0

关注者

0

活动总数

30

投票

18

订阅

8

活动概览

的最新活动 Minji Kim

Minji Kim 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Hi, 

 

I would like to give a short feedback on the newly rolled out ticket conversation improvements. (https://support.zendesk.com/hc/en-us/articles/7006036974234-Announcing-ticket-conversation-improvements-default-experience)

 

In general, our Agents are happy with the new improvements. 

Especially the following grouping function of the messages is something they find particularly nice.

 

image.png

 

One feedback they have for potential optimization is, that it's very difficult to distinguish the color of the checkmarks that show the delivery & read status of the messages. It would be great if the size or the color of the checkmarks can be adjusted so that it's more obviously visible.

image.png
Displaying image.png

 

Thank you for your support always!

 

Minji

已于 2024年7月12日 发布 · Minji Kim

0

关注者

0

投票

0

评论


Minji Kim 进行了评论,

社区评论 Feedback - Ticketing system (Support)

We need this feature as well.

查看评论 · 已于 2023年7月17日 发布 · Minji Kim

0

关注者

0

投票

0

评论


Minji Kim 进行了评论,

评论Ticket basics

I can't seem to find the draft mode button available in the email-public reply field. Is there something I'm missing? We are within the Agent Workspace.

查看评论 · 已于 2023年5月17日 发布 · Minji Kim

0

关注者

0

投票

0

评论


Minji Kim 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Hi, I have a feature request that has been mentioned several times from our agent team.

It would be great if the forwarding of attachments from internal notes to customers is enabled.

For example, we are able to forward attachments from internal notes to side conversations as can be seen in the below screenshot. But this is not possible when posting a public comment. 

 

We would be able to optimize our workflow by directly forwarding the attachments, and not having to download them to our computer and re-upload it in the public comment.

Small feature but would make things smoother for the agents. 

Thanks

 

 

已于 2022年12月02日 发布 · Minji Kim

3

关注者

2

投票

0

评论