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Robert Favela

已加入2024年5月01日

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最后活动2024年5月31日

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Robert Favela 进行了评论,

评论Building reports

I need to know how many attempts it takes an agent to get connected with a customer. How can that be calculated? I am not finding an easy way to report that. 

查看评论 · 已于 2024年5月31日 发布 · Robert Favela

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社区评论 Feedback - Ticketing system (Support)

Has this be implemented yet? I have a client with over 500 locations. Each region has a number of locations. I need to be able to CC regional managers of the specific locations. Can this be done with a trigger or automation? 

查看评论 · 已于 2024年5月13日 发布 · Robert Favela

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Robert Favela 进行了评论,

评论Ticket management

Hi Tony, 

 

Thanks for sharing that. I know I can choose to share the dashboards. I am asking if uploading the dashboard to the Customer Brand Page is possible. The customer will be able to see their activities and dashboard reporting. This would make the Customer Brand View a 1 stop shop for the customer. - Activities, Org Tickets, Help Center, & Reporting. 

查看评论 · 已于 2024年5月02日 发布 · Robert Favela

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Robert Favela 进行了评论,

评论Ticket management

In Brands, can we share Explore Dashboards? 

My customers would like to see the metrics we capture in Explore. Can this be done?

查看评论 · 已于 2024年5月01日 发布 · Robert Favela

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