Andrea Rijna

I'm looking into this as well. Is it still possible to add your welcome message somewhere when the call is routed to a certain call group straight away?

Thanks Timothy, this solved it for me!

Does anyone know how to include custom statuses in automations and triggers?

Only the main statuses are visible. But we want to build automations for different on hold statuses we built, to make sure we have a different approach per status.